Deliver exceptional customer experiences
Don’t just meet customer expectations–exceed them. Coolfire Core empowers your customer service team to deliver top-notch customer experiences.
Transform customer transactions into
proactive customer interactions
Building an exceptional customer experience is no small task. Luckily with Coolfire Core, there’s a new way to keep your customer service and customers connected. Coolfire Core gives support teams a complete view of operations and the tools to seamlessly alert and collaborate with customers around loads in real-time.
Exceed customer expectations by delivering exceptional experiences.
Create positive experiences that drive repeat business and attract new customers.
Build strong relationships, and strengthen trust to maximize lifetime value.
Eliminate costly “where’s my truck” calls with proactive customer communication.
Works with your existing tech stack
Load data all over the place? Whether you’re using a TMS, a spreadsheet, or telematics data, Coolfire Core unites all of your existing operational data. With Coolfire, you can synchronize data across multiple systems, creating a complete operational picture. Plus, it organizes communication both inside and outside your business.
Enhanced Customer Service Tools
Fast customer service–your new superpower
Empower your customer service teams with a comprehensive view of loads. With Coolfire Core, access all the critical info in one consolidated place–ensuring prompt and accurate service.
Real-time Notifications and Alerts
Connected customers are happy customers
Eliminate costly delays. Inform your customers via text and email alerts, providing timely information about job starts, changes, and other relevant updates. Our Share Links tech makes it easy to send information to anyone inside or outside your organization.
Data-driven decisions with powerful executive dashboards
Get real-time insights into your end-to-end delivery operations, empowering you to make informed decisions, optimize routes, and improve margins. Go from org-level metrics to task-level decisions with a few clicks.
Start building your exceptional customer experience with Coolfire Core
Streamline your fast-moving operations with Coolfire Core customer experience tools. Sign up for a free trial today and discover how Coolfire Core helps you manage operations at scale.